European & Madrid Emergency Number
The main number for urgent medical assistance, police, fire, rescue and other emergencies throughout the Community of Madrid.
112Important Telephone Numbers in Madrid, Spain
Keep essential Madrid emergency numbers and public service contacts close at hand. This guide covers emergency assistance, police, healthcare, transport, airport information and useful government services for residents, international visitors and expats in Madrid.
In an emergency, call 112.
This is the main emergency number throughout the Community of Madrid. Use it for urgent medical
incidents, fires, rescue operations, accidents and immediate threats to safety.
The call is free.
🚨 Emergency Telephone Numbers in Madrid
These are the main numbers to know in a serious emergency in Madrid. If you are uncertain which service you need, call 112 and explain what has happened and where you are.
National Police
Contact Spain’s National Police for police assistance and incidents handled by this service.
091Madrid Municipal Police
The City of Madrid’s Municipal Police emergency line. For immediate danger, you can also call 112.
092Madrid Fire Brigade
Call the main emergency number for fires, rescue operations and other urgent incidents. The relevant emergency service will be coordinated.
112Civil Guard (Guardia Civil)
Contact the Guardia Civil for incidents within its area of responsibility. Call 112 for an immediate general emergency.
062Poison Information Service
Spain’s National Institute of Toxicology and Forensic Sciences provides information about poisoning and exposure to potentially toxic substances.
+34 91 562 04 20Telephone Support for People Experiencing Suicidal Thoughts
Spain’s national telephone support line for people experiencing suicidal thoughts or risk, and people close to them. For immediate danger, call 112.
024Gender-Based Violence Information & Support
Information, advice and support for women experiencing gender-based violence. If there is immediate danger, call 112.
016
Emergency tip for visitors:
Tell the operator your exact location, including the street name, building number, nearby landmark
or Metro station. Explain the type of emergency and follow the operator’s instructions.
Do not hang up until advised to do so.
🏥 Medical Emergencies & Health Information
Use the contacts below to distinguish urgent medical assistance from general health enquiries. For a life-threatening emergency, call 112 rather than searching for a hospital telephone number.
Medical Emergency Services
Use this number for life-threatening medical emergencies, serious injuries and urgent ambulance assistance in Madrid.
112SUMMA 112 Administrative Switchboard
Contact the SUMMA 112 administrative switchboard for administrative enquiries. For a medical emergency, call 112 instead.
+34 91 338 75 55Madrid Health Information
General health information service listed by the Community of Madrid. It is not a replacement for emergency medical assistance.
900 102 112Poisoning Advice
For information about possible poisoning or exposure to toxic substances. If the person is seriously unwell, call 112 first.
+34 91 562 04 20Mental Health Crisis Support
National telephone support for people experiencing suicidal thoughts and their relatives or close contacts.
024
Important:
The SUMMA 112 switchboard listed here is for administrative enquiries, not for requesting an ambulance.
For urgent medical assistance, call 112. For routine medical care, contact your health centre or use
the official regional healthcare website.
🚆 Transport, Airport & Public Services
These contacts and official websites can help with Madrid airport enquiries, train tickets, city transport, lost property and public administration. Some services provide current contact options online rather than publishing one universal telephone number.
Madrid City Council Information
Information about municipal services, city procedures and local government services in Madrid. Check the official website for access from outside the city or from abroad.
010Community of Madrid Information
Regional information service for the Community of Madrid, including public services and regional administration.
012Madrid-Barajas Airport Information
Official Aena passenger information line for Adolfo Suárez Madrid-Barajas Airport. The airport operates around the clock.
+34 91 321 10 00Renfe Train Information & Reservations
Renfe telephone service for train information, ticket purchases, reservations and related enquiries.
+34 91 232 03 20Madrid Public Transport Information
Find information about Metro, buses, transport cards, fares and journey planning through the Madrid Regional Transport Consortium.
Check official websiteMadrid Metro
Use the official Metro de Madrid website for service updates, route information, accessibility and customer-service contact details.
Check official websiteMadrid Municipal Transport (EMT)
Find city bus routes, service notices, lost-property information and current customer-service contact details.
Check official websiteMadrid Municipal Lost Property
For items lost on public streets or handled by the municipal lost-property service, consult Madrid City Council for the current procedure and contact details.
Check official websiteMadrid Municipal Police Information
Contact Madrid Municipal Police for urgent police matters handled by the municipal service. Use 112 if there is immediate danger.
092Spanish Government General Information
General information about Spain’s central government administration and public procedures. It is not an emergency number.
060How to Call Spanish Telephone Numbers
Calling from a Spanish phone
Dial the number as shown. Spanish telephone numbers are generally nine digits long, while special service numbers such as 112, 091 and 092 use shorter formats.
Calling Madrid from another country
Spain’s international calling code is +34. When calling an ordinary Spanish telephone number from abroad, use +34 followed by the number. Emergency number 112 is dialled directly without adding Spain’s country code.
Using a mobile phone in Madrid
Save essential numbers in your phone before travelling. Tap a telephone number on this page to open your device’s calling application. A call link does not itself place the call; you must confirm it on your device.
Language support for emergency calls
The Community of Madrid’s 112 service provides attention in Spanish and English and has multilingual support arrangements. If you do not speak Spanish fluently, say which language you speak and give your location as clearly as possible.
Practical Safety Advice for Madrid
- For immediate danger, call 112. Do not delay an emergency call while looking for a specialist number.
- Give a precise location. Street names, building numbers, landmarks and Metro stations can help emergency responders find you.
- Keep your phone available. Emergency operators may need additional information or need you to follow instructions.
- Use emergency lines responsibly. General enquiries, transport information and routine appointments should be directed to the appropriate non-emergency service.
- Check contact details online. Telephone numbers and administrative procedures can change, so confirm non-emergency contacts on the relevant official website.
- For travel disruptions, consult the official Metro de Madrid, EMT, CRTM, Renfe or Aena website for current service information.
Official Madrid Telephone & Service Resources
For the latest contact details, service announcements and procedures, use the official websites below. These are particularly useful when a telephone number is not listed or you need a service outside an emergency.
-
Madrid 112 Emergency Service ↗
Official information about the Community of Madrid emergency coordination service.
-
Madrid City Council ↗
Municipal information, public services, local procedures and city announcements.
-
Community of Madrid ↗
Regional government services, healthcare information and public administration.
-
Madrid-Barajas Airport — Aena ↗
Official airport passenger information and contact details.
-
Renfe ↗
Official train information, tickets and customer support.
-
Madrid Regional Transport Consortium ↗
Official information about public transport in Madrid and the surrounding region.
❓ Frequently Asked Questions
What is the main emergency telephone number in Madrid?
The main emergency number in Madrid and throughout Spain is 112. It connects callers with the appropriate emergency response for medical incidents, fires, rescue operations, accidents and urgent public-safety situations.
What number should I call for the police in Madrid?
Call 091 for the National Police or 092 for Madrid Municipal Police, depending on the incident. If you are unsure which service you need, or there is an immediate threat to life or safety, call 112.
What number should I call for an ambulance in Madrid?
Call 112 for an urgent medical emergency requiring emergency medical assistance. Do not use emergency lines for routine appointments or general medical enquiries.
Can tourists and foreign residents call 112 in Madrid?
Yes. Anyone in the Community of Madrid can use 112 for an emergency, including tourists, international visitors and residents. The emergency service states that calls can be handled in Spanish and English, with additional multilingual support.
Is calling 112 in Madrid free?
Yes. The 112 emergency call is free of charge. Use it only for genuine emergencies, rather than general information or routine enquiries.
What is the difference between 112, 091 and 092?
112 is the general emergency number. 091 is the National Police number, while 092 is the Madrid Municipal Police emergency number. For a serious emergency or if you do not know which service to contact, call 112.
What number should I call for a poisoning emergency in Spain?
The National Institute of Toxicology and Forensic Sciences lists +34 91 562 04 20 for toxicological information. If someone is unconscious, having difficulty breathing, severely unwell or in immediate danger, call 112 first.
Where can I find official Madrid transport and airport contact details?
Use the official websites of Madrid’s Regional Transport Consortium, Metro de Madrid, EMT Madrid, Renfe and Aena. These sources provide current service information and contact options.
Contact Information Disclaimer
ISMadrid.com provides this page as a general information guide for people living in or visiting Madrid. We are not an emergency service, government department, hospital or transport operator.
Telephone numbers, service availability and procedures may change. Where possible, we link to official organisations so you can verify current details directly. This guide does not replace instructions from emergency operators or the relevant public authority.
If there is an immediate threat to life, health or safety in Madrid, call 112.